Rally Customer Snapshots

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Customer Snapshot

    Wolf Medical
    Customer Snapshot posted 05/30/08 by Michelle Burrows, last edited 06/12/08 by Mike Alber
    633 Views
    Customer Name:

    Wolf Medical

    Customer:
    Development Environment:

    • Doctor-led company that developed an application to chart medical records

    • Also writing a billing program and scheduling record

    • Currently in six provinces

    Challenges:

    • Missing key items in the backlog when executing the manual planning process

    • Little to no process for tracking and managing customer requests

    • Ever-increasing backlog because of unique governmental regulations in each province

    Solution:

    • Implemented Rally’s Agile lifecycle management solutions

    • Integration with Salesforce.com through Rally’s Agile Product Manager

    • All dev planning happens in Rally – management of requirements, tests, defects and customer feedback

    Results:

    • Eight releases in one year, including a next-generation product for tracking chronic diseases

    • Entire company aligned to provide value to the customer

    • Complete visibility from feature request to release to customer follow-up